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Chipsmall Limited recently conducted a customer satisfaction survey with 90.9% customer satisfaction.

Issue Time:2023-06-02 10:29:21Author:ChipsmallSource:ChipsmallClick:323

In order to get a better understanding of customer satisfaction with our company's products in terms of quality, service, price, delivery,payment,etc., and to continuously improve ourselves,we conducted a customer satisfaction survey on May 18, 2022. We distributed survey forms to 50 major customers and received 45 responses, resulting in a response rate of 90%. 


The judging criteria for customer satisfaction are as follows:


1.Customers will rate the following items on the survey form
Item: Response to RFQ, product quality, contract performance, customer service, documents, sales representative, and comprehensive evaluation.
Score: Each item will be rated on a scale of 1 to 5.


Excellent

Good

Fair

Poor

Extremely Poor

Score≥4

4Score≥3

3Score≥2

2Score≥1

Score1

2.The survey should be conducted among the main customers, with a response rate of at least 80%. 


customer satisfaction rate =average satisfaction score ÷ 5 × 100 %. 
The survey forms should be analyzed by statistical techniques to identify areas of improvement and corresponding measures should be taken and tracked.


Based on the survey of 45 major customers,the customer satisfaction rate in this survey was 90.9%,which met the target of 90%.


This indicates an improvement in the quality awareness of all employees since the implementation of the quality management system.At the same time, it demonstrates that our customers support us all the time. We cannot be satisfied with the existing position and must continue to maintain quality stability,improve service levels, and provide products of high quality and low cost to better serve and meet the expectations of our clients.

CONTACT US

Shenzhen Headquarter:

2/F,BLK. 405,Shangbu Pengji Industrial Area,Huaqiangbei,Futian,Shenzhen,China 518028

TEL.: +86-755-8981 8866


Hongkong Secretary Office:

RM 705, 7/F, Fa Yuen Commercial Building, NO.75-77, Fa Yuen Street, Kowloon, Hong Kong

TEL.:+852-6220 1873



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